Raphael Sharma
Address: 9880 mortfield place
City: Richmond
State: BC
Country: Canada
objective
To obtain a position as a warehouse representative with objective to gain further experience in logistics; with opportunity for advancement; to become a part of a competitive leading team with high level of work etheics.
Work Experience
Metal recyclist and customer service (06/26/2008 – Present)
more than 2 year work experience,providing customer service,and dispatching goods to warehouse.
Last Employer: Allied Salvage and metals
Contact Person: Ian Weinstien
Responsibilities: Start working in copper cutting workshop,process brass,bronz, on a lath machine,and seprate copper on cutting machine from rest of the metal. Buy material from customers,categorize grade of metal,perpare bills,feed data in the system,dispatche metal to warehouse, provide daily updates about business procedures to supervisor,operate forlift to unload,load,and stake material.
Accomplishments: Started as metal recyclist,shortly after promoted and trained for customer service representative.
Sales and marketing representative (01/15/2007 – 11/29/2007)
Worked 1 year in wholesale representative of locally devoloped software program to Asian market.
Last Employer: Blade Tech
Contact Person: Yossi
Responsibilities: Main task was to establish customer relation for locally devoloped software in Singapore and Hong-Kong,and promoting sales to existing customers. buy consumer electronics from Far East to distribute to our Europian customers
Accomplishments: In short time was able to find good numbers of customers for our software mainly in Singapore, and a very few in Hong Kong, successfully located Canon digital camera supplier for our distributive business in Europe.
Customer consultant (06/21/2005 – 12/18/2006)
Call center customer service representative to US customers , worked 18 months long project.
Last Employer: IDT (AOL, America on line)
Contact Person: IDT
Responsibilities: Provide customer support to US customers,mainly billing inquiry solve billing issues, create new accounts,advise customer about best available connections and technology.
Accomplishments: Promoted to team leader position till AOL closed its project.
Marketing and logistic supervisior. (03/24/2003 – 06/17/2005)
2003-2004- super market, Customer services and store manager
Last Employer: Betzlel Tzdok
Contact Person: Betzlel Tzdok
Responsibilities: Responsible for store opretion including sales,customer support,report inventory to Manager. conduct warehouse operation,handle cash and minor accounting.
Accomplishments: Promoted to Logistics supervisor.
Customer service and logistics (12/20/1998 – 01/20/2003)
Worked face to face customer service for , also indirect customer service and logistics,Job include trade in service, and sending set for repairs,preparing order inventory,and supervising team of 12--15 employees.
Last Employer: Orange cellphone co.
Contact Person: Gil Ostrich
Responsibilities: Duties included visit and provide customer support at area shops,solve product related issues,such as resolving technical issues,swap or trade in, provide sales need of our shop, dispatch orders,supervised logistic team of 12-15 employees.
Accomplishments: Started as customer service representative,promoted to the supervisor.
Education
Establishment: Technical college
Degree: 2004-2005: MCSA ( Microsoft Certified System
Education Period: 08/10/2004 - 08/24/2005
Speciality: Microsoft system
Details: Course covered ,2003 server,and server installetion.
Establishment: Dr.H.S.G.UNIVERSITY
Degree: BA
Education Period: 09/02/1991 - 07/18/1994
Speciality: HISTORY,POLITICS.
Details: Three year degree course ,some elementry courses and History,Politics elective course.
Establishment: Higher secondary school
Degree: Higher secondary
Education Period: 07/01/1986 - 03/30/1988
Speciality: Maths,physics,chemistry
Average Grade: B grade
Skills
High work ethics,team oriented,meeting time deadline.reliable,competent performing task independently,ciritical thinking,follow instructions accurately multi task performance,ability to work under pressure, likes to be exposed to challenging and competitive work environment.
Computer Skills: use proficiently the following computer programs: MCSA,worked with ERP, Word, Excel, Autocad14, ability to retrieve information effectively from the Internet,Microsoft Outlook
Foreign Language Skills: Hindi- Mother tongue Marathi(Regional indian language) fluently Hebrew- fluently(currently speaks) Advance Hebrew course at Kibbutz English-Fluently
Additional Information
additional computer application courses, mechanical draftsman
Interests
Love cricket,being physically active,and inrested in politics.