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Shawndell Hennings

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886 Armour road, Peterborough, Ontario, Canada

(H) 705 957 3814,

Objective

I have 2 and a half years of Customer service experience.I completed Customer service training,8 weeks with MCCI.This has made me a strong relationship builder capable of partnering with clients, staff and administration.I work well alone paying attention to detail or as a  Team Player.I am well organized and able to adapt to new situations. Able to implement details,complete tasks at hand.My goal is to meet business goals and objectives.


Work Experience

Housekeeping (02/15/2000 – 03/06/2001)

To clean hotel rooms quickly, neatly, and efficiently. To ensure that guest room corridors are clean. To maintain neat and clean cart, equipment, storage rooms, and supplies. To maintain a friendly and approachable attitude towards guests and staff. To maintain a clean and professional appearance. To respect all hotel equipment and property and use with care to avoid unnecessary damage.Label and submit all lost and found items to the housekeeping supervisor immediately. Complete all other duties as assigned.

Contact Person: n/a

Responsibilities: Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met. Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.Dust and polish furniture and equipment. Keep storage areas and carts well-stocked, clean, and tidy. Replace soiled linen and towels; restock soap, tissues, and drinking glasses; disinfect bathroom surfaces; dust and polish the furniture; remove all trash; vacuum the carpet; and wash any floors.

general labourer office assistant (09/01/2004 – 07/22/2005)

Polyurethane printing contacting existing clients and directing new clients to the business. Customer complaints,shipping and receiving.printing and making print templates.

Last Employer: Lakefront Graphix and Technology

Responsibilities: General office duties including faxing ,filing,supplies ordering,Answering phones,mailing duties. Printing assistant.

Accomplishments: Successfully Completed 2 national elections in Canada.Making signs and propaganda for politicians.

cashier stock person (09/11/2001 – 01/23/2002)

Able to deal with customers,cash register,stocking shelves,front facing and different janitorial duties

Last Employer: A Buck or Two

Contact Person: n/a

Responsibilities: Cashier Stocking Shelves front facing cash bank deposits Inventory Shipping and receiving

Customer Service Representative (08/10/2005 – 04/19/2007)

Last Employer: Multi-Channel Communications

Responsibilities: managing customers accounts billing and detailed information about accounts customer saves retention credit card payments auditing and replacing handsets

Accomplishments: Was awarded quality reviews of 5 for exceptional customer service. Was a roamer for the new classes that came in for CSM training

Education

Establishment: General Education diploma

Average Grade: 12

Details: Completed Grade 12

Skills

able to communicate effectively,Works well in teams or alone Self sufficient, Excellent communication skills Able to multitask,complete tasks in a timely manner.Pay attention to details and make sure the job is completed to it's fullest.I am able to learn new jobs efficiently and to be effective while learning.

Computer Skills: Can work with windows,emailing, faxing ,copy.Very self taught about computer usage.I am a fast learner on programs most are self taught.

Foreign Language Skills:

Additional Information

Certifications or Licensures: Completed Relationship consulting training

Interests

I enjoy a wide variety of music and movies. I enjoy gaming online and many computer related activities.I Like to read mystery and crime novels.I did volunteer for a few years in my kids cafeteria.I have been staying at home with my children until they were of age that I could go back into the work force.I am willing to work hard at any task i am given and learn new jobs.