ashley trapp
------------------------------------------------------------------------------------------------(C) 812-528-1750,
Objective
Professional alignment with the healthcare industry in a position that will benefit from me providing patient care along with excellent customer service to each patient and every family member.
Work Experience
Customer care consultant (07/03/2010 – Present)
customer service, filing, answering phones, contract management in fast paces environment. Team work oriented while still maintaining and accomplishing personal quotas.
Last Employer: The Cellular Connection
Contact Person: 812-284-4165
Responsibilities: Providing excellent customer service to every customer. In every business the customer is the heartbeat of the company. I have strong experience with Microsoft programs including office and excel.
Accomplishments: With the short time I have been with the company I have been noticed by higher management as an asset to the company for my hard work, customer experience and high motivation.
Sales rep (11/03/2008 – 07/03/2010)
Dealing with upset customers and making sure they were happy after my assitance with not only me but my company.
Last Employer: ATT
Contact Person: 812-372-3200
Responsibilities: Customer care and support. Microsoft excel and word. Filing paperwork and contract management.
Accomplishments: I lead with a high percentage of customer surveys based off myself for the experience I provided in representing the company.
Waitress (02/10/2009 – 10/30/2009)
Fast paced environment, providing an experience to make customers happy and keep them returning.
Last Employer: Cracker Barrell
Responsibilities: Waiting tables in an efficient manner while making it a personable experience to the customers.
Accomplishments: 3 star achievement in providing a great experience to every customer.
Education
Establishment: Ivy Tech
Education Period: 08/21/2006 - 01/17/2008
Average Grade: B
Details: Completed general education, completed several art photography classes and was heading into medical field for a degree, unfortunately I have not been able to return to complete that yet.
Skills
Excellent customer care and service. Multitasking including paperwork management, filing and answering phones. I also have experience in inventory.
Computer Skills: Microsoft office, Word and excel. I have some experience, not as much as i would like, in Microsoft PowerPoint.
Additional Information
Certifications or Licensures: CPR
Interests
I enjoy photography. I took several courses at Ivy Tech graduation high school with honors. I have entered some of my work into the fair, I do landscape and Portraits. I am also envolved with my church in many outreach programs for children in my community.