Emily Xiao Ying Huang
Address: Flat 12/13 Payne Street
City: Caulfield North
State: Victoria
Zip: 3161
Country: Australia
objective
I am seeking a position requiring business management skills in a banking or office environment. The position should require a variety of tasks, including office management, word processing, and spreadsheet and database program use.
Work Experience
Customer Service Officer (11/05/2007 – 04/16/2010)
I worked as a Customer Service Officer for nearly 2 and half years, and I really enjoyed working for HSBC. I made many friends and the work was always interesting. Although the work could be challenging at times, the teamwork and training we received enabled us to acheive excellent results.
Last Employer: Hong Kong and Shanghai Banking Corporation
Contact Person: Sarah Chen 0086 75782506666
Responsibilities: Customer enquiries concerning general banking procedures, including opening Premium Accounts, ATM solutions, online banking, telegraphic transfers and remittance, and customer complaints. Lost and stolen card enquiries.
Accomplishments: I am very proud of the service I gave to HSBC during this time. I consistently attained the highest score for performance in the Customer Service Department at our branch.
Education
Establishment: Guangdong Administration college
Degree: Bachelor of Business
Education Period: 09/01/2004 - 06/15/2007
Speciality: International Trade
Average Grade: 90%
Skills
16 weeks HSBC Banking and Customer Service Course. -Banking Policy -Banking Procedures -Customer Communication Skills -Banking Administration
Computer Skills: Microsoft Word, Excell, Access, and Photoshop
Foreign Language Skills: Fluent in English, Mandarin Chinese and Cantonese Chinese.
Interests
My interests include traditional dancing and yoga. I would like to study yoga training in my free time. I love to travel, and I have travelled quite a lot around China, Vietnam, and South Eastern Australia.